Contact information
Contact Us
We’re here to help with any questions, issues, or feedback you have about UM Trader or the UM Trader Trade Automator extension.
📧 Email Support
For all inquiries, please contact us at:
We typically respond within 24–48 hours during business days.
Support Topics We Handle
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Technical issues with the Chrome extension
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Questions about TradingView compatibility
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Subscription and billing inquiries. Subscriptions are managed by ExtensionPay.
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Troubleshooting trading automation
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Help with strategies or indicators purchased from UM Trader
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Feedback, feature requests, or bug reports
Before You Email:
To help us respond faster, please include:
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A clear subject line (e.g., “Issue with Entry Signals on Extension”)
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Your browser and OS (e.g., Chrome on Windows 11)
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A short description of the issue
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Any screenshots or console errors (if applicable)
Legal & Account Notices
For formal or legal inquiries, use the same contact address:
support@ultramegatrader.com
Please allow extended time for compliance-related matters.